Refund Policy


Our Love It Guarantee

Try Ka'Chava Risk Free. 100% Money Back Guarantee.
If you're not satisfied for any reason, we'll refund your money. All of it.
Just let us know within 30 days of receiving your delivery.
And with our "Empty-Bag Policy" you can return up to 1 open bag of each flavor - even if they are completely empty!

Simply follow these easy steps:
1) Send us an email at telling us you'd like a refund and how many open / un-open bags you'll be returning.
2) We will provide you a return address closest to you.
3) Place the bag(s) in a box and mail it to us.
4) We will initiate your refund within 48 hours of receiving your package.

*Repeated refund requests from the same customer not allowed.
*Gift cards are non-refundable
*Refund policy subject to change without notice.

For repeat customers:
You might have a legitimate reason to request a refund, even if it's not your first time ordering. Let us know what went wrong and we'll do our best to make it right.


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